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He plays at a rink that has a bar that you can watch the game from. My kinda place. After a couple of beers for me and rum and diet cokes for Alice, any urge to train went away. Surprisingly, Reid did well and his team won. It's been a long time since he's been on a winning team.
All afternoon I sat at my bar downstairs, drank beer, watched Tiger in the background and read old blog entries. I'm glad I write, because even after a couple of weeks I forgot what I did two weeks ago. After watching 60 minutes and picking up KFC for dinner there was a show on TV about Walmart. It got me thinking, I have a Walmart story and if I don't write it down, I may forget it one day. Plus I need to make room in the hard drive for new stories. So here's my story.
Since I was a kid I've been entrepreneurial. I read everything I could about business and the person and company I admired most was Sam Walton who started Walmart. I bought and read every book ever written about Walmart. I wanted to become the Walmart of the printing industry. Didn't happen, but that's how much I loved Walmart.
On Wednesday July 4th, 2001, I was on the sofa with Alice watching the biography of Sam Walton. I've seen it many times, but this night felt different and I got an urge to go to Bentonville and see Walmarts head office. I told Alice I was going to Bentonville tomorrow afternoon and wanted to know if she wanted to come. She looked at me and said she'd "think about it and tell me tomorrow".
Tomorrow came and she said no, she felt it was something I needed to do by myself. I went to work that day and around 2 pm left and started driving to Bentonville from Winnipeg, which is a 1657 km one way trip. I made one rule to myself, no air-conditioning. I put on my bandanna, took off my shirt and started driving to Bentonville. I crossed the border and by 11 pm that night I made it to Omaha Nebraska. Home of Warren Buffett. I ended up at a casino hotel and spent the night.
The next morning I woke up and got back on the road. I got a call from Glenn Tinley, my sales manager and friend at the time, he asked me where I was. I told him I was on my way to Walmart. He asked me if I was going to try and get into a Saturday morning meeting. I had completely forgot about the Saturday morning meetings. He gave me a great idea.
The Saturday morning meetings are what Walmart was built on. They are legendary. Each week, the executives fly out to stores Sunday night and return Thursday and then early Saturday morning they have a company wide meeting at head office. They go through all the intelligence and recap their progress.
I wasn't even thinking about going to Walmart for any reason other than to see what head office looked like. Glenn gave me an idea. It would be great to attend a Walmart Saturday morning meeting. As I was driving I called Walmart head office and asked to speak to Rob Walton, Sam Walton's son. I had read somewhere that Rob was an Ironman Triathlete and figured that if I mentioned to him I was an Ironman as well, he'd be able to get me into the meeting.
I called and he was out of town. So I asked for the next best thing, Lee Scott the President and CEO of Walmart Worldwide. I got through to his secretary and told her, "I'm a huge Walmart fan, I'm driving from Winnipeg and would like to attend a Saturday morning meeting". She said she'd check to see if I could attend and get back to me.
She did call back, and politely said no. She explained that these meetings are highly confidential and that they are only open to associates and key suppliers. I thanked her and kept driving. I didn't care, I just planned on going there to see the building anyway.
It was a hot drive, from the moment I left Winnipeg and all the way to Bentonville, it was hot. I had my windows and sun roof open the entire way, no air conditioning and 70's music blaring loud. It was an awesome ride. The air was so hot and humid it was giving me a big hug.
On Friday night, I was an hour outside of Bentonville and stopped at a Ruby Tuesdays. I had dinner and a couple of beers. By the time I got back on the road I was feeling awesome. The music was playing and I felt like I was in heaven. The scenery was phenomenal, very lush and rugged. I finally arrived at Walmart's head office around 7 pm.
I was shocked at what I saw. I thought I'd see this glass corporate building on a corporate campus. Wrong! I saw a building that looked like a high school. It was a beautiful night, the sun was setting and I'll never forget how beautiful the sky looked. As I was driving around the parking lot a security vehicle approached.
I stopped and a smaller slight man with a big moustache approached my car. With a southern twang in his voice he asked what I was doing. I told him " I'm a huge Walmart fan and drove from Winnipeg just to see Walmart's head office". He apologized for asking, but said there is lots of corporate espionage and he was on the look out. He then asked me if I wanted to see the inside of the building. I said, "sure, absolutely, that would be great".
He took me inside and said he couldn't take me everywhere for security reasons, but he did take me to the area where they have the Saturday morning meetings. It was like a big pit, like a school auditorium. I couldn't believe it, this was beyond my expectations. The security guy let me take some pictures. If you look at the one of the auditorium you can see him on the stairs, barely. Walmart, inside, seems like your in a high school.
I started talking to him and found out that he used to be the sheriff or deputy sheriff of Bentonville. I asked him if there was a way I could get into the Saturday morning meeting. He said that would be very tough and that the only way you could get in would be to get permission from a director of the company.
He told me that if I wanted to get in I should show up around 6:00 am and wrote the names of three people I should ask for. They had the authority to allow visitors. I thanked him and left. That night I went to the sister town of Rogers and had a beer at a bar and headed back to the hotel to fall asleep and get up early to see if I'd get into a Walmart Saturday morning meeting.
I showed up at 6:00 am and I was one of the first in the parking lot. I went inside and they had three receptionists to handle the visitors alone. I took out the card with the names that the security guard gave me and started asking the receptionist if any were available. She starting paging them on the intercom. None showed up. I realized that trying to find one of them was like trying to find a gym teacher in a school. Not an easy task.
Then, low and behold, the security guard from the night before appeared. Strange. I said hi and he said he take a look and see if he could find someone who could help me. About 10 minutes later he appeared with a very large man in a black tee shirt.
The man in the black tee shirt approached me and said "I'm Tom Coghlan, President of Walmart America, how can I help you?". I looked him square in the eye and said, "I'm Bryan Payne, I'm a huge Walmart fan and I've driven all the way from Winnipeg and I'd like to attend a Walmart Saturday morning meeting". He paused, looked me up and down and then said "sure, come on in"!!!
I couldn't believe it. He took me to his office and we started talking. I had all kinds of questions for him. I asked so much about how they ran their business and what was Sam Walton like. Tom told me his background and how he came to Walmart and told me about Sam Walton who had hired him. The only thing Tom asked was that I not disclose what goes on with respect to financial numbers during the Saturday morning meeting. I said "no problem".
As I sat in Tom's office and looked around, it was so messy. I asked Tom if I could take a picture of him behind his desk with such a messy office. I told him that my office was just as messy and after being in his, if anyone complained to me about my messy office, I was going to show them a picture of his office and tell them that if the President of Walmart America's office could be this messy, then so could mine.
I spoke with Tom for at least 30 minutes one on one. We eventually left and on the way to the meeting we stopped at the cafeteria and he bought me a tea. Along the way there was a wall of pictures of each CEO of the competition, they really personalized who the competition actually was. He then took me to the meeting and at this point I figured I'd blend into the wood work, watch and it'd be over. Wrong.
The layout of the meeting is as follows; the presidents of Walmart's regions are at the back table, then in a horse shoe table layout is the VP's and senior people and then in the stands are everyone else. Before the meeting started, Tom took me over to Lee Scott, the President and CEO of Walmart Worldwide and introduced me to Lee.
Lee was very nice and said "your from Canada? Canadian Tire, tough competitor" and then asked me what I was doing after the meeting. I had to think about it and then said, "I'm going to drive back home". Tom then took me and made me sit close to him, just off to his left side in the stands. Prime seats. I couldn't believe it. Here I was at a Walmart Saturday morning meeting. It was surreal.
The meeting went on and it was SPECTACULAR!!! As I looked at the horseshoe table layout of all the VP's I thought they all looked extraordinarily ordinary. None looked corporate. They were all in tee shirts and shorts, some brought their kids. One guy was fat and had jewelry all over his hands and neck and I swear I've seen him at the horse track. I found out later that he was one of Sam Walton's long time hires. The VP's looked more like Mary Kay and Amway sales people than corporate people.
Lee spoke openly to the managers in the stands. Those that couldn't get into the auditorium watched from monitors outside. He'd call on managers and ask about individual orders or orders that he thought were to aggressive for an item. One manager got up and said "yes I ordered that much and don't you worry, it will sell". The exchanges were incredible. Then they went through Walmarts stores and sales worldwide. It was amazing how easy they made it look. You wouldn't think this was a big company at all.
The meeting went on and during one part of the meeting Tom Coghlan grabbed the microphone and told Lee that the one of the stores that was struggling was doing better and showed a video of one of the associates, who on their own, drove around a competitors parking lot with a mega phone and yelling to the shoppers to "shop at Walmart". It was definitely someone who wanted to do well by Walmart, but I thought, ewe, they may have stepped over the line.
Tom said he wasn't that happy that that associate did that, he'd prefer that they win on price and service and that driving around a competitors parking lot, crossed the line. That Walmart has a bad name as a big corporate bully and this adds to it. Fair comment. Then magic happened, Lee told Tom that he agreed, but that what he loves about Walmart, is "that we need to keep pulling our associates back, rather than having to push them forward". Wow, I loved it!
As the meeting was coming to an end, they had a new corporate VP they just hired and they had heard he was a good singer. So they made him do a song. Now, understand, this is no small production, they had at least 3 guys handling, lighting, video and sound at the back of the room. It was a first class production, so when they asked him to sing, they already had the music ready.
This guy sang unbelievably. He did a Lee Greenwood song and sounded better than Lee Greenwood. The entire place went nuts. This guy brought tears to eyes and brought the house down. I figured it was winding down and coming to an end. Wrong. Lee started to introduce people in the stands. Managers that came in from far away stores and suppliers, then it got to me. What???
Tom Coghlan got up and told the audience that "he was called to the front this morning and there was a person who explained they had driven from Winnipeg and wanted to attend a Saturday morning Walmart meeting, and DAMN if he was going to say no". It brought the house down. Then Lee asked me to say a few words.
I took the microphone and stood up. Now I can't remember what I said, but I can remember the spirit of it and I can remember that my delivery was unbelieveable. It came right from my heart and even if someone offered me a billion dollars, to this day, I couldn't remember how I said it.
The spirit of what I said was that Walmart has changed the world. That thanks to Walmart, they have been able to drive prices down and improve the quality of life for people and society.
Even at that, I still can't remember what I said, but it must have been good because afterwards every President from every region of the globe came up to me and shook my hand, thanked me and gave me their business card. After I finished, Lee even made a joke to the audience that when he asked what I was doing after the meeting, I said "driving home". Everyone laughed.
The meeting ended and I was blown away, it exceeded any dreams I had. Heck a day earlier I didn't even think I was going to be at the meeting. As I was leaving, a guy came up to me from the audience and said that he heard I had a printing company, and asked "would you like to see our print faciliates?". I said, sure. He then spent the next couple of hours showing me their print facility.
Afterwards I got in my truck, stopped by the Sam Walton original store museum and then drove back home to Winnipeg. I had taken pictures and before I left I had them developed at the local Walmart store. I was so paranoid that they wouldn't develop, because without those photo's, no one was going to believe my story.
When I got back to Winnipeg, I told everyone my story. My dad originally thought it was STUPID that I was going to drive to Walmart and try and get into a Saturday morning meeting. My mom and Alice told him "if anything is going to happen, it will happen with Bryan". When my dad heard the final story of my journey, he was most proud of all. After I told him the story, I think I told him something along the lines like "I told you so" or some sort of "rub it in your face statement". lol.
It didn't end there. A month or two later my office phone rang and I picked it up. The person on the other end of the line said "Hi Bryan, I'm Mario Pilozzi, president of Walmart Canada. Your a hard guy to get a hold of. I heard you made a pilgramage down to the mother land and made quite an impression on everyone. I just wanted to say that if you ever make it out to Toronto, I'd like to meet you". Wow. I was in disbelief. I asked him why he didn't leave a message, I'm not that hard to get ahold of, and he said he wanted to talk to me directly.
A few months later I ended up going to Toronto and called him up and I met with him at his office. He was a great guy, he told me his business life story and I really enjoyed the time we spent together.
I noticed a couple of years later that Walmart changed their marketing approach. They used to be "Lowest Price, Always" and now its "Save money, Live Better". I tell the kids, and I'm not kidding, that they used my speech to come up with or reaffirm that new marketing approach. I believe it.
That's what I told Walmart about themselves when I was there. That Walmart has helped people live better. Even poor people have stuff, not brand name, but still stuff. I've often wondered why everyone was so nice to me, was it normal behaviour, or did I help them in some way. Of course I want to think the later for ego purposes.
Today, I don't feel the same way about Walmart. I think they're losing their way, but that's a story for another day. Maybe they need me to go to another Saturday morning meeting and I'll explain it to them.
18
Below is Reid's first game back and the start of only his 3rd Season playing hockey.
Recovery Day - Nothing to do, but write.